You’re Not Overwhelmed…You’re Employed.

Are the most valuable players in your company: (a) leaving home each night with 100% of their to-do list marked “complete?” (b) leaving home each night with a to-do list larger than the one they started with in the morning? The answer might surprise you. It’s true that high-performers are

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Career Hack #1: This Graph Will Make You a Better Manager

Introduction to the “Career Hack” Series: Welcome to the first ever “Career Hack” segment of Gears and Shifts! Those of you who are following me on the DIY MBA journey know that this quarter I’ve been studying quantitative analysis…a daunting subject that has turned out to be way more interesting

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Why Superb Customer Service May Mean You’re Paying Too Much

This week, the study of statistics continues! Following the DIY MBA plan, I’m continuing to read the Elementary Statistics textbook I picked up at the used bookstore…but I also combed the library for some new enrichment material. I came across this excellent book by Ian Ayres called Super Crunching: Why

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Graphs for People Who Hate Graphs

As a Middle Eastern Studies major with a strong aversion to math, it would be accurate to say that a year ago my knowledge of graphs and statistics began and ended with the Microsoft Word charts menu. That’s why I decided to begin the DIY MBA project with a crash

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Our Global Lobotomy

“If it can’t be measured, it can’t be managed.” Previously considered common knowledge, this bit of business wisdom appears to be falling out of fashion. Provocative and increasingly popular thinkers like Seth Godin and Dan Pink have persuasively made the case that we are leaving the Information Age and entering

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